Internet Services And Undergraduate Students Satisfaction In University
1.1 Backgrounds to the Study
Information is increasingly becoming a critical determinant of the success of human endeavor. It is crucial to the performance of academics who are both consumers and producers of information. Information and documentation including printed and online materials are the most important means to control and access scientific result. For the academics to have rightful information, the university libraries have a part to play. The vision, mission and strategies which are selected by universities as a guide for meeting the core function of teaching, learning, research and providing information form the foundation on which the role of the university library is established. Based on these functions, Oyewusi and Oyeboade (2009) emphasized that the primary purpose of university libraries is to support teaching, learning and research in ways consistent with, and supportive of the institution’s mission and goals. In other words library resources and services should be sufficient in quality, depth, diversity and currency to support the institution curriculum. In line with this, Aina (2006) noted that university libraries are expected to provide information materials in all kinds of format, providing wider access of information in form of electronic journals, books, full text journals, CD-ROM, databases and internet. Failure to have access to information has numerous consequences like duplication of research work, frustration, low morale and low productivity in research and teaching. In recent years the use of internet has come to stay and has firm an integral part of the services provided in libraries. Most academic libraries in Nigeria provide in addition to the available resources and services, internet services boost and attract students to the use of libraries.
The Internet according to Wells (2000) is a computer mediated communication tool, providing the individual with access to a broad spectrum of information and unique communication technologies. The internet is a global system for interconnected computer network that use the standard internet protocol suite to serve billons of users worldwide. It is a network of networks that consist of millions of public, private, academic ,business and government network of local to global scope that are linked by a broad array of electronic, wireless and optical networking technologies. The internet carries a vast range of information resources and services such as the interlinked hypertext documents of the World Wide Web (WWW) and the infrastructure to support electronic mail.
E-mail (electronic mail) is the exchange of computer-stored messages by telecommunication. E-mail messages are usually encoded in American standard code for information interchange (ASC11 text). However, one can also send non-text files, such as graphic images and sound files, as attachments sent in binary streams. E-mail was one of the first uses of the internet and is still the most popular use. A large percentage of the total traffic over the internet is e-mail. E-mail can also be exchanged between online service provider users and in networks other than the internet, both public and private (Rouse, 2015).
Sloan (2002) defined online reference services as the provision of reference services, involving collaboration between computer-based medium. These services can utilize various media, including email, webforms, chat(including instant messaging services) video, web customer, call center software, voice over internet protocol(VOIP). Online reference service(ORS) is an information access services in which people ask question through electronic means such as e-mail or web form (White 2001). E-mail services are very popular in libraries and are used in the provision of reference services.
Online database is a database accessible from anetwork, including from the internet. It differs from a local database, held in an individual computer or its attached storage, such as compact disc(CD). Currently are several database products designed specifically as hosted databases, delivered as software as a service product. The online databases are delivered primarily through web browser, they are often purchased by a monthly subscription, and they embed common collaboration features such as sharing and e-mail notification. Examples include, web of science, EBSCO, science direct, springer link, ABI/INFORM and scopus (verma, 2016).
Popoola (cited in Oyewusi and Oyeboade, 2009) submits that the inability of university libraries to meet the information requirements of some library users might have force them to use personal collections including internet services when conducting research. This implies that if the libraries neglect to match library services capabilities to users’ needs, then the libraries run the risk of being marginalized and therefore users will seek alternative competitive offerings in order to satisfy their many academic needs. Broadly-Preton and Barnes (2002) was of opinion that the success of organization depends on ability to respond to the needs of customers more effectively and organization must avoid complacency at all cost. In order for university libraries to fulfill their objectives, there is need to improve on library services. The internet has made it possible for library at different location on the globe to exchange ideas on various fields of study and also allow students and lecturers to communicate.
1.2 Statement of Problem
In spite of the tremendous benefits of internet in the library, however, there’s low patronage and access to the internet services and as a result of some factors such as overdependence on traditional library services, awareness of the various internet services and low information retrieval.
Many students of the University of Uyo today depend entirely on traditional library services for their information needs and this poses a problem to the use of internet services for information retrieval and satisfaction. Also students’ ability to retrieve information from the internet is low due to low information retrieval skills.
Students are not aware of the numerous services available on the internet that can help satisfy their information needs.
1.3 Objectives of the Study
investigate the relationship between the use of e-mail and undergraduate student satisfaction in University of Uyo main library.
i. To find out the relationship between the use of online reference services and undergraduate student satisfaction.
ii. To ascertain the relationship between the use of online database search and undergraduate student satisfaction in university of uyo main library.
1.4 Research Question
i. What is the relationship between the use of e-mail services and undergraduate student satisfaction in University of Uyo main library?
ii. What is the relationship between the use of online reference services and undergraduate student satisfaction inUniversity of Uyo main library.
iii. What is the relationship between the use of online database and undergraduate student satisfaction in University of Uyo main library.
i. There is no significant relationship between the use of e-mail and undergraduate student satisfaction in University of Uyo main library.
ii. There is no significant relationship between online reference services and undergraduate student satisfaction in University of Uyo main library.
iii. There is no significant relationship between online database and undergraduate student satisfaction.
1.6 Significance of the Study
The findings of this study would be of benefit to the undergraduate students, the library management and the librarians, in universities and other academic libraries, researcher, information professionals, library users and the general public.
This study would sensitize undergraduate on their needs to use internet services and how these needs can be satisfied. The outcome of this study is expected to bring enhanced utilization of the internet services in the library by the undergraduate students thereby leading to improved academic performance and research output as well as the ability to favourably compete with counter parts from the developed part of the world.
Library management and the librarians in universities and other academic libraries will find this study very relevant as it would reveal students limitations in having access to the internet services provided by the libraries.
This would enable library management to know that the student needs these internet services and to provide monetary services to the library to make provision for these internet services.
Furthermore, this study would be of immense benefit to the lecturers and other members of the university community, researchers who are finding it difficult to use the internet services provided by the library.
1.7 Scope of the Study
This study is covers University of uyo main library; it is also delimited to the relationship between e-mail, online reference services and online database and undergraduate students’ satisfaction in the University of uyo main library.
1.8 Operational Definitions of Terms
In this section, the following terms are defined:
Internet is a worldwide network that connects hundreds of thousands of smaller networks. It is also a network of thousands of computers; some of these computers are simple while others are powerful and sophisticated. The internet is a term applied to an electronic network that permits access to thousands of computer network.
Internet services are those services that are available on the internet.
Library is the nerve center of educational institutions, especially universities, polytechnics. Libraries are social institution created to conserve knowledge, preserve the cultural heritage, provide information undergird and underpin education and research and to serve as foundation of recreation
Confident acceptance of something as satisfactory, dependable and true by the user of the library.
A system for transferring messages from one computer to another through a network.
Online Reference Services
Is an information access services in which people ask questions through electronic means such as email.
Is a database accessible from a local network or the internet, as opposed to one that is stored locally on an individual computer or it’s attached to storage such as compact disc.